We stand behind every TuffLead product. If you're not happy, we're not happy.
🔄 RETURNS
- 30-day return window from delivery date
- Item must be unused and in original packaging
- Return shipping is the buyer's responsibility
❌ NON-RETURNABLE ITEMS
- Used or damaged items (not due to defect)
- Items without original packaging
✅ HOW TO RETURN
1. Email us at tuffleadshop@gmail.com with your order number
2. We'll send you a return authorization within 24 hours
3. Ship the item back to the address we provide
4. Once received, we'll process your refund within 3-5 business days
💰 REFUNDS
- Full refund to original payment method
- Refund processing time: 3-5 business days after we receive the return
🛡️ DEFECTIVE OR WRONG ITEMS
If you receive a defective or incorrect item, we'll send a replacement free of charge — no return needed. Just email us a photo and your order number.